FAQ
SZNS COLLECTIVE FAQ
Welcome to the SZNS COLLECTIVE FAQ page! Here you'll find answers to some of the most common questions about our products, shipping, and policies. We want to make sure your experience with us is smooth and enjoyable, so if you can't find what you're looking for, don't hesitate to contact us.
1. How long will it take to receive my order?
At SZNS COLLECTIVE, each item is made-to-order, so please allow 1-3 weeks for your order to arrive. This time frame includes production and shipping, ensuring that each piece is crafted with care and attention to detail.
Please note: production time can vary depending on order volume or seasonal demand, so we recommend ordering early during busy periods to avoid delays.
2. Do you offer international shipping?
Yes, we offer worldwide shipping! Shipping times and rates vary depending on your location, so please check the shipping options available at checkout. Keep in mind that international orders may take a bit longer to process due to customs procedures.
3. What is your refund and return policy?
At SZNS COLLECTIVE, all of our items are made to order, which means we do not accept returns or offer refunds unless there’s an issue with the product itself. However, we want you to be happy with your purchase, so here’s what we can offer:
Lost in Transit: If your order is lost during shipping, please contact us within 30 days of your expected delivery date. We will investigate and, if necessary, issue a refund or replacement.
Wrong Size Ordered: Please double-check the sizing chart before placing your order. We do not accept returns or offer refunds for incorrect size selections. If you're unsure about sizing, feel free to reach out to our customer service team for guidance before you order.
4. How can I ensure I select the right size?
We recommend checking our detailed size charts on each product page to find the best fit. If you’re unsure, feel free to contact us with any sizing questions before placing your order. We’re here to help!
5. Can I change or cancel my order?
Due to our made-to-order process, we cannot change or cancel orders once they have been placed. We encourage you to double-check your order details—such as size, color, and shipping address—before finalizing your purchase.
6. What if my item arrives damaged or defective?
We strive for the highest quality in every product we make. If your item arrives damaged or defective, please contact us immediately at support@sznscollective.com with photos of the issue, and we will resolve the problem promptly.
7. Can I track my order?
Yes! Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's progress and delivery.
8. How do I care for my SZNS COLLECTIVE clothing?
To keep your SZNS COLLECTIVE items in top condition, we recommend:
Machine wash cold with like colors.
Tumble dry low or air dry to preserve the fabric.
Avoid ironing directly on the design area to maintain print quality.
Each product will also include specific care instructions for the best long-term wear.
9. Do you offer gift cards?
Yes! We offer digital gift cards in a variety of denominations, which are perfect for gifting SZNS COLLECTIVE gear to a friend or loved one. Gift cards are delivered via email and can be redeemed during checkout.
10. How can I contact SZNS COLLECTIVE customer service?
If you have any questions, concerns, or need assistance, please reach out to our customer service team:
Email: support@sznscollective.com
Social Media: You can also reach us on Instagram @sznscollective_
11. Do you offer wholesale or bulk orders?
Yes! If you're interested in placing a wholesale or bulk order for events, stores, or groups, please contact us at wholesale@sznscollective.com. We'll provide pricing, minimum order quantities, and more details.
12. Can I collaborate or submit a design idea?
We love working with creative minds! If you have a design idea or would like to collaborate with us, feel free to reach out via email or DM us on social media. We’re always excited to see what you’ve got!
13. How can I stay updated on new releases or promotions?
Stay in the loop by following us on social media for the latest news, new product drops, and special offers:
Instagram: @SZNSCollective_
You can also sign up for our newsletter to get exclusive updates straight to your inbox!
Welcome to the SZNS COLLECTIVE FAQ page! Here you'll find answers to some of the most common questions about our products, shipping, and policies. We want to make sure your experience with us is smooth and enjoyable, so if you can't find what you're looking for, don't hesitate to contact us.
1. How long will it take to receive my order?
At SZNS COLLECTIVE, each item is made-to-order, so please allow 1-3 weeks for your order to arrive. This time frame includes production and shipping, ensuring that each piece is crafted with care and attention to detail.
Please note: production time can vary depending on order volume or seasonal demand, so we recommend ordering early during busy periods to avoid delays.
2. Do you offer international shipping?
Yes, we offer worldwide shipping! Shipping times and rates vary depending on your location, so please check the shipping options available at checkout. Keep in mind that international orders may take a bit longer to process due to customs procedures.
3. What is your refund and return policy?
At SZNS COLLECTIVE, all of our items are made to order, which means we do not accept returns or offer refunds unless there’s an issue with the product itself. However, we want you to be happy with your purchase, so here’s what we can offer:
Lost in Transit: If your order is lost during shipping, please contact us within 30 days of your expected delivery date. We will investigate and, if necessary, issue a refund or replacement.
Wrong Size Ordered: Please double-check the sizing chart before placing your order. We do not accept returns or offer refunds for incorrect size selections. If you're unsure about sizing, feel free to reach out to our customer service team for guidance before you order.
4. How can I ensure I select the right size?
We recommend checking our detailed size charts on each product page to find the best fit. If you’re unsure, feel free to contact us with any sizing questions before placing your order. We’re here to help!
5. Can I change or cancel my order?
Due to our made-to-order process, we cannot change or cancel orders once they have been placed. We encourage you to double-check your order details—such as size, color, and shipping address—before finalizing your purchase.
6. What if my item arrives damaged or defective?
We strive for the highest quality in every product we make. If your item arrives damaged or defective, please contact us immediately at support@sznscollective.com with photos of the issue, and we will resolve the problem promptly.
7. Can I track my order?
Yes! Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's progress and delivery.
8. How do I care for my SZNS COLLECTIVE clothing?
To keep your SZNS COLLECTIVE items in top condition, we recommend:
Machine wash cold with like colors.
Tumble dry low or air dry to preserve the fabric.
Avoid ironing directly on the design area to maintain print quality.
Each product will also include specific care instructions for the best long-term wear.
9. Do you offer gift cards?
Yes! We offer digital gift cards in a variety of denominations, which are perfect for gifting SZNS COLLECTIVE gear to a friend or loved one. Gift cards are delivered via email and can be redeemed during checkout.
10. How can I contact SZNS COLLECTIVE customer service?
If you have any questions, concerns, or need assistance, please reach out to our customer service team:
Email: support@sznscollective.com
Social Media: You can also reach us on Instagram @sznscollective_
11. Do you offer wholesale or bulk orders?
Yes! If you're interested in placing a wholesale or bulk order for events, stores, or groups, please contact us at wholesale@sznscollective.com. We'll provide pricing, minimum order quantities, and more details.
12. Can I collaborate or submit a design idea?
We love working with creative minds! If you have a design idea or would like to collaborate with us, feel free to reach out via email or DM us on social media. We’re always excited to see what you’ve got!
13. How can I stay updated on new releases or promotions?
Stay in the loop by following us on social media for the latest news, new product drops, and special offers:
Instagram: @SZNSCollective_
You can also sign up for our newsletter to get exclusive updates straight to your inbox!